Terms of Service
Last Updated: 30th March 2025
Welcome to COOMIBEL (Cooperative Miniere de Beni – Lubero). These Terms of Service govern your access and use of our website and services. By using our website or engaging with our company, you agree to comply with these terms.
1. General Terms
✔ Company Overview – COOMIBEL is a legally registered mining and mineral supply company. We own and operate mines in Congo, Zambia, and Tanzania, providing high-quality minerals worldwide.
✔ Eligibility – You must be at least 18 years old and legally authorized to enter into business agreements.
✔ Acceptance of Terms – By accessing our website or using our services, you agree to these Terms of Service.
2. Products & Services
COOMIBEL supplies the following minerals:
🔹 Gold Dore Bars & Nuggets (Congo, Tanzania)
🔹 Copper Concentrate & Cathode (Congo, Zambia)
🔹 Cobalt (Zambia)
🔹 Silver (Congo)
🔹 Tantalite (Congo)
🔹 Nickel (Congo, Tanzania)
✔ Product Availability – Our products are subject to availability and may vary based on market conditions.
✔ Quality Assurance – We guarantee premium-quality minerals and provide necessary documentation upon request.
✔ Custom Orders – Bulk orders and recurring shipments can be arranged through direct communication.
3. Pricing & Payments
✔ Quotation & Pricing – Prices depend on market rates, order quantity, and delivery terms. Quotes are valid for a limited time and subject to change.
✔ Payment Methods – We accept bank transfers and other secure payment options. Payment terms are discussed on a per-order basis.
✔ Transaction Security – All payments must be confirmed before processing orders. We do not accept responsibility for payments made outside our official channels.
4. Shipping & Delivery
✔ Delivery Methods – Minerals are shipped via secure logistics partners, including air freight for gold and bulk shipments for other minerals.
✔ Delivery Time – Varies based on location, order size, and customs processing. Estimated delivery times will be communicated for each transaction.
✔ Customs & Duties – Clients are responsible for any import duties, taxes, or clearance procedures in their respective countries.
5. Cancellations & Refunds
✔ Order Cancellation – Orders can only be canceled before payment confirmation. Once processing begins, cancellations are not allowed.
✔ Refund Policy – Due to the nature of our products, no refunds will be issued once an order has been shipped. However, disputes related to product quality will be reviewed case by case.
✔ Claims & Disputes – Any concerns regarding product quality or delivery must be reported within 48 hours of receiving the shipment.
6. Intellectual Property
✔ Website Content – All content on the COOMIBEL website, including text, images, and branding, is protected by copyright and intellectual property laws.
✔ Restricted Use – You may not copy, distribute, or use our content without prior written permission.
7. Limitation of Liability
✔ No Liability for Market Fluctuations – Mineral prices fluctuate based on global demand. COOMIBEL is not responsible for changes in value after purchase.
✔ Force Majeure – We are not liable for delays or failures caused by events beyond our control, including natural disasters, political instability, or global economic shifts.
8. Privacy & Data Protection
✔ Personal Information – We collect and store customer data in accordance with our [Privacy Policy].
✔ Security Measures – We implement strict security protocols to protect client information.
9. Amendments to Terms
COOMIBEL reserves the right to update these Terms of Service at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
10. Contact Information
For any questions or concerns regarding these Terms of Service, contact us at:
📧 Email: info@coomibel.com
🌍 Website: https://coomibel.com/
🔹 COOMIBEL – Your Trusted Global Mineral Supplier